Ways to pay.

We like getting paid. Here’s everything you need to know.

Paying your Gecko Bill

  • Please use your Gecko account ID as a reference on your payment. Trust us, the accounts team will love you for it.

    Engage Tech Group Limited 38-9026-0739832-00

  • Gecko offers payment by direct debit from a bank account or credit / debit card.

    Bank direct debit:
    Click here to setup a new auto-pay arrangement using your bank account as the payment method.

    Credit / Debit Card:

    Note - at this point in time, we are unable to offer auto-bill or direct debit via card.

  • You’re most welcome to pay your bills by credit or debit card. There’s no surcharge either. When we sent you an invoice or statement, there will be a ‘view online’ button.

    Clicking this will take you to the online version, where you can pay by card.

    Alternatively, you can give us a call on 0508 ENGAGE, and we can take a card payment over the phone.

  • If you’d like to pay by EFTPOS, there’s a terminal at our HQ in Onekawa, Napier.

    We’re open 8am-5pm Monday through to Friday and can be found at 82a Taradale Road, Onekawa, Napier.

    Look for our signs, and our entrance is on the right side of the Tile Depot building.

  • Sorry, Gecko doesn’t accept cash, cheques or crypto as payment.

Billing FAQs

  • We understand life gets in the way sometimes and the last thing we’d want to do is cause more stress.

    If you need a payment extension, want to establish a payment plan, or setup a direct debit, we’re here to help.

    Send us an email at accounts@getgecko.nz and our friendly accounts team will gladly assist.

  • Oops! We do our very best to ensure timely, accurate and easy-to-understand invoicing.

    If you think we have got it wrong, please get in touch at your earliest convenience and we’ll put it right.

  • If you pay by bank direct debit, your invoice is automatically scheduled for payment when it is created.

    If you have paid in advance, received a credit note, or have existing overpayments on your account, those funds will be applied to the invoice first.

    If a direct debit payment has already been scheduled and the invoice balance later changes, GoCardless may cancel the original payment request. This is normal and simply means the payment amount has been updated or no longer needs to be collected.

  • Good for you! Flick us your bank details and we’ll get that refunded back into your account for you.

  • Gecko sends all statements around a week into each month.

    If you’d like an updated statement - at any time of the month - just ask our accounts team and they’ll happily send one through.